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Chez Genesis Home Technology Architects nous sommes très souvent questionnés par nos partenaires au sujet des contrats de maintenance. Il n’y a pas de contrat type qui convienne à tous mais voici 7 points qui peuvent vous aider à trouver la formule qui convienne à votre client ainsi qu’à vous.
Comme d’habitude, nous vous encourageons a partager, commenter et nous communiquer vos retours d’expérience.
Let´s make WOW the standard. Together.
“Start with the customer experience and work your way backwards” S. Jobs
Ressources:
En Genesis Home Technology Architects solemos recibir bastantes preguntas sobre contratos de servicios. No existe una fórmula mágica para ello, pero aquí hay 7 ideas que te pueden ayudar a desarrollar una fórmula que funcione para ti y tus clientes.
Y como siempre, te invitamos a compartir, que nos de su punto de vista sobre el asunto y que nos ayude a conocer cuales son las fórmulas que le funcionan para dar servicio a sus clientes mientras nuestro sector va creciendo.
Creemos juntos el WOW the standard
“Start with the customer experience and work your way backwards” S. Jobs
Fuentes:
Barco has published updated installation and user guides you can download on the following links:
Bragi Installation Guide / User Guide
Balder Installation Guide / User Guide
Loki Installation Guide / User Guide
Medea Installation Guide / User Guide
In Genesis Home Technology Architects spesso riceviamo richieste, dai nostri partner, in merito ai contratti di assistenza/manutenzione. Non esiste una soluzione unica, ma ecco 7 punti che possono aiutarvi a trovare la formula che funzioni sia per voi e sia per i vostri clienti.
E come sempre vi invitiamo a condividere, a darci un feedback e a farci sapere come procedete nel servire i vostri clienti, visto che il nostro settore sta crescendo.
“Start with the customer experience and work your way backwards” S. Jobs
Risorse:
Souvent nos partenaires Genesis HTA sont appelés à reprendre des installations. Installations qui ne sont pas terminées, ne fonctionnent pas ou qui ont seulement besoin d’une intervention.
C’est typiquement le genre d’installation qui peut prendre un temps infini, sera compliqué pour un résultat financier désastreux. Il est possible d’éviter cela en suivant les 7 points, non négociables, suivants.
At Genesis Home Technology Architects we often get asked by our installation partners about service contracts. There is no one-size-fits-all but here are 7 thoughts that can help you to find the formula that works for you and your customers.
And as always we invite you to share, give us feedback and let us know how you get on with serving your customers as our industry is growing up.
Let´s make WOW the standard. Together.
“Start with the customer experience and work your way backwards” S. Jobs
Resources:
Genesis HTA installation partners often get asked to take over projects. Projects with systems that are unfinished, are not performing or simply need service.
Often these projects turn into a painful, endless and financially draining experience. This often can be avoided by taking the next 7 non-negotiable points into account.