If your DS2 Doorstation is acting weirdly, such as:
– Buttons are not showing correctly
– It shows a black image
– Etc…

Please follow the steps bellow and check continuously in Composer: Agents > Communication > Intercom is idle.

1.- Be sure the driver is updated to the last firmware
2.- Update the system to the latest version
3.- Check the settings following the instructions on that link
4.- If the problem is still there, reinstall the DS2 driver and check again step number 3
5.- Factory Reset following the instructions on that link
6.- Check again step number 3
7.- If the problem is still there, reinstall the DS2 driver and check again step number 3

How to do a factory reset to Control4 DS2 Doorstation step by step.

  1. Press the RESET button.
  2. Wait until the red and green LEDs on the device come on simultaneously (approx. 20 s).
  3. Wait until the red LED goes off (approx. 5 s).
  4. Wait until the green LED goes off and the red LED comes on again (approx. 5 s).
  5. Wait until the red LED goes off (another 5 s).
  6. Release the RESET button.

 

Hard button resets:

There are multiple resets when using the hard button on the Doorstation.

  1. Announce IP address
  2. Set IP Address to static 192.168.1.100, Subnet 255.255.255.0, Gateway 192.168.1.1
  3. Set IP Address to DHCP
  4. Factory Reset Defaults

1. Announce IP Address: This will cause the speaker to audibly announce the current IP address of the Doorstation.

  • Press and hold the RESET button.
  • Wait until the red and green LED’s on the device come on simultaneously (approx. 20 seconds).
  • Release the RESET button

2. Set IP Address to Static Address: This will cause the Doorstation to be set to a static address of 192.168.1.100, Subnet Mask 255.255.255.0, Gateway 192.168.1.1.

  • Press and hold the RESET button.
  • Wait until the red and green LED’s on the device come on simultaneously (approx. 20 seconds).
  • Wait until the red LED goes off (approx 5 seconds).
  • Release the RESET button

4. Factory Reset Defaults (Hard Button): This will reset the factory default values.

  • Press and hold the RESET button.
  • Wait until the red and green LED’s on the device come on simultaneously (approx. 20 seconds).
  • Wait until the red LED goes off (approx 5 seconds).
  • Wait until the green LED goes off and the red LED comes on again (another 5 seconds).
  • Wait until the red LED goes off (another 5 seconds).
  • Release the RESET button

Depending on your model of Doorstation, the reset button can be found in different locations.

Doorstation (full size)

Doorstation Mini

The connections are quite different from the connections on our controllers or the original DSC doorstation.  Below is an image and description of what each relay/contact does.

  • IN1 is a contact input.
  • OUT1 is a relay that provides ~10 volts of power. 
  • RELAY1 is a single-pole, double-throw relay. The center post is the common, with the right being normally closed and the left being normally open.