If you receive error codes within the Intercom Anywhere app that do not appear below, please capture logs via the app at Settings View Logs / Copy to clipboard icon in the top right of the app and then contact Control4 Technical Support or your Control4 distributor.

Intercom Anywhere App Error Codes

Unable to Connect Errors

 Error Code Message in AppPossible Cause or Solution To Problem
400Unable to Connect. Service returned a validation error.Have the user check the name of their device. Make sure it is not blank.
401Unable to Connect. Unable to validate your account. Please correct the email or password and try again.Correct the Username or Password or add the system again.
403Unable to Connect. This device is unable to connect with your Control4 Project. Please try again later or contact your dealer for assistance.Update the Intercom app to the latest version.
403.8Unable to Connect. This device is no longer authorized to work with your Control4 system. Please log into my.control4.com to authorize this device.Check authorization for device in my.control4.com.
403.15Unable to Connect. A license is required to connect this device to your system. Please contact your Control4 dealer to obtain a license. To transfer a license to a new device, please log into my.control4.com to remove a license from an existing device.License the device in the my.control4.com account.
403.21Unable to Connect. A license is required to connect this device to your system. Please contact your Control4 dealer to obtain a license.Have user contact the dealer of record to obtain a license for the my.control4.com account.
403.22Unable to Connect. Your system is not reachable at this time. Please try again later or contact your dealer for assistance.Disable SIP ALG on the router; reboot router.
403.23Unable to Connect. The certificates in the app and system don’t match. Please make sure you are using the latest app or contact your dealer for assistance.Confirm the user has the latest app from the App Store and is running a released version of the Control4 OS.
404Registration Not Found. We encountered a problem and can’t connect to the system at this time. Please try again later.Check internet connectivity. Verify web services is available. Check to make sure that Port 5081 is not blocked.
404bUnable to Connect. We encountered a problem and can’t connect to the system at this time. Please try again later.Confirm that you can connect to the Controller. Restart controller to restore Broker to a good state.
408Unable to Connect. Unable to establish connection to remote server. Please try again later.Verify internet connectivity at both points. verify SIP ALG or VoIP ATA settings are disabled on router. Reboot router. If this does not work reboot director to restart raproxyd.

From putty type:  ping -s 1492 google.com

If you get a response, the MTU is high enough.  If not, they need to set the MTU to 1500.
500Unable to Connect. Error encountered while trying to connect.Verify the name of the device does not have invalid characters. my.control4.com can only accept ASCII characters; others like UTF-8 are not accepted.
503bUnable to Connect. Your system is not reachable at this time. Please try again later or contact your dealer for assistance.Check to make sure the controller is running and Broker is enabled. If you try to connect too soon, you will get this error message. If controller is running and it’s been some time, you may need to restart the controller to get Broker in a good state.

Call Errors

 Error Code Message in AppPossible Cause or Solution To Problem
400LNot Answered. The call was not answered.The device did not answer the call.
401LCall Error. Unable to make a call.Could be a password or authentication issue. Logout and log back in. If issue remains, capture logs and contact Tech Support.
480LDeclined. Call was declined.Call was declined on the other end.
600LUnavailable. Device set to Do Not Disturb.Device being called is in Do Not Disturb mode. Disable Do Not Disturb.
603LDeclined. Call was declined.Call was declined on the other end.
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