This article provides steps on how to resolve issues when adding files to controllers (Announcements, UI Configuration, Screen Saver, Project Files) Recent changes to Windows 10 can cause multiple versions of Composer Pro to get an error message when trying to load Announcement, UI Configuration, Screen Savers and project files. This is the error message when trying to add a wav file to the announcement agent- A Specified Logon Session Does Not Exist. It May Already Have Been Terminated. You may receive the error “The user name or password is incorrect” instead when trying to access/load screen saver images via USB or NAS. The following steps still apply.

Quick Action
Resolution 1 – Change Homegroup to Private.
Resolution 1A – Set Network Location to Private.
Resolution 2 – Change Local Security Policy for Unidentified Networks to Private.
Resolution 3 – Change Media Streaming Options
Resolution 4 – Adjust Windows credentials via Credential Manager
Resolution 5 – If you are using windows 8 or 8.1
Resolution 6 – Enable insecure guest logons

Article Body
It has been discovered that a recent update in Windows 10 can cause problems making a SMB connection to a controller if the Homegroup is set to Public. This connection is used to load any files to a controller (wav, jpg,
project) which if not made will give the error A specified logon session does not exist. It may already have been terminated. The steps below will walk you through how to change this to a private network.

Resolution 1- Change Homegroup to Private.

BEFORE YOU START: If you are using Windows 10 and cannot find the Homegroup, skip to resolution 1A.

  • Click on Start Menu, type Homegroup then click on Homegroup Control Panel.
  • If a homegroup is not available then create one.
  • Click Change Network Location > click Discoverable Yes.
  • Right-click the wired or wireless network icon in the System Tray > click Open Network and Sharing Center.
  • Verify network shows as Private Network.

Resolution 1A – Set Network Location to Private.

NOTE ABOUT WINDOWS 10: In Windows 10 version 1803, the Homegroup has been removed. If using this or a newer version follow these steps to change your network type from public to private:
Using Powershell

  • Open an administrative powershell session
    1. In the taskbar search, type powershell
    2. Right click on the Windows Powershell option and select “Run as Administrator”
    3. Press Yes to acknowledge the prompt
  • Copy/Paste the following command, then press enter. Get-NetConnectionProfile | Where-Object {$_.NetworkCategory -eq “Public”} | Set-NetConnectionProfile -NetworkCategory private
  • Exit the Powershell window

Using the GUI

  • Open the Windows 10 settings app by pressing the Windows Key + i, or open the settings app from the Start Menu
  • Select network and internet
  • Select Ethernet or WiFi (depending on the connection you are using)
  • Select your network connection name on the right (it will say “connected” next to it)
  • Locate Find devices and content
  • There will be a button under Find devices and content that will be set to on or off, if this button is OFF, then it means the connection type is set to public
  • To switch your connection type to private, turn the button to ON.

Resolution 2– Change Local Security Policy for Unidentified Networks to Private.

  • Click on Start Menu, then search for local security policy > click on Local Security Policy.
  • Click on Network List Manager Policies > Unidentified Networks then set location type to Private.

Resolution 3– Change Media Streaming Options

  • Click on Start Menu, then search for media streaming options > click on Media Streaming Options.
  • Name your media library.
  • Check the ‘Allowed’ box for each item in the Local Network.
  • Click OK

Resolution 4– Adjust Windows credentials via Credential Manager

  • Click on the Windows Start Menu and immediately type the word Credential. Credential Manager will populate.
  • Open Credential Manager and click on Windows Credentials then click Add a Generic Credential
  • Enter the IP address of the Controller running Director along with username of root and password of t0talc0ntr0l4! then click OK.
  • Test the ability to add a file to the project

Resolution 5– If you are using windows 8 or 8.1

  • If you are running Windows 8 or 8.1, the above resolutions may not be available. Two other alternatives are provided here.

Resolution 1 – Change Homegroup to Private.

Video courtesy of: https://tinkertry.com/how-to-change-windows-10-network-type-from-public-to-private

Resolution 2 – Change Local Security Policy for Unidentified Networks to Private.

Step 1– Click on Start Menu, then search for local security policy then click on Local Security Policy Desktop app.

Step 2– Click on Network List Manager Policies > Unidentified Networks then set location type to Private.

Resolution 3 – Change Media Streaming Options

Step 1– Click on Start Menu, then search for media streaming options > click on Media Streaming Options.
Step 2– Name your media library. Check the ‘Allowed’ box for each item in the Local Network. Click OK.

Resolution 4 – Adjust Windows credentials via Credential Manager

Step 1– Click on the Windows Start Menu and immediately type the word Credential. Credential Manager will populate.
Step 2– Open Credential Manager and click on Windows Credentials then click Add a Generic Credential
Step 3– Enter the IP address of the Controller running Director along with username of root and password of t0talc0ntr0l4! then click OK.
Step 4– Test the ability to add a file to the project

Resolution 6 – Enable insecure guest logons

Step 1 – Open the run windows (Win + R) and type gpedit.msc and open the local group policy editor
Step 2 – Navigate over to Computer Configuration -> Administrative Templates -> Network -> Lanman Workstation and selected the Enable insecure guest logons as shown in the below screenshot



By Default this is usually disabled, enable it

Hit Ok, Apply and retest.

44 Views